Jiva Technology

Service Marketplaces: a way for people to work on their own terms

One of the big benefits of service marketplaces like Tutorhub, Airbnb, Uber or Thumbtack, is that they provide service providers with an extra income source and permit a great deal of flexibility in when, how and where you work. It’s a way to work on your own terms.

Whether it’s freelance professionals on Thumbtack, drivers on Uber or teachers at Tutorhub, the ability to dip in and out of extra work has become a really popular way to meet unexpected expenses, pay for a special trip or to maintain a steady income as other income sources become unstable. In a way, it’s the new way to save. Rather than hold back a percentage of my regular income for those inevitable ‘rainy days’, I can just get out there and get stuck into a second job when the need arises. I occasionally take the Uber car service and it always amazes me how positive the drivers are. Most of them give the impression that this isn’t a job they have to do, it’s something they genuinely enjoy. We see that with many of our teachers and tutors at Tutorhub. On the one hand, it’s a great way to earn some extra income, but you can see that sharing knowledge is something that comes naturally – it’s a joy to teach, not a chore, another aspect of the sharing economy.

But whilst the financial element is important, it’s the ability to feel in control of your own destiny that stands out. You don’t have to be there at 9 am every day. The only routine is the routine you set. Somehow it seems to fit with the more natural rhythm of how we want to work. Pre-industrial revolution, people didn’t work 9-5, 5 days per week, with annual holiday. Those terms were set by the original factory owners for whom it was more efficient to have everyone there at the same time. Artisans worked when they wanted or needed to work. Sound familiar?


The door-to-door business model

Something is afoot in the world of internet business models. There seems to be a sudden increase in the number of people selling internet products … door-to-door.

Almost all of the products on offer have been ‘food services’ on subscription, companies like Hello Fresh and Flower & something-or-other. In principle, it’s a very direct way to recruit new users; once you know what the customer lifetime value is, a simple calculation yields your commission rates etc. Most of the companies seem to be using university students or school leavers as the basis for an enthusiastic salesforce, which is no bad thing and probably works for both parties. It keeps costs down for the provider and it’s a valuable commercial education and handy extra cash for the sales team.

I’m tempted to keep a record of how many knocks on the door I get. If the business model works, I’m assuming I’ll see more on my doorstep. If it doesn’t, the modern day Willy Lomans’ will go the way of Arthur Millers fictional character and once again we’ll see the death of a salesman.

Stick to your knitting

“You should stick to your knitting” is a slightly odd phrase, particularly in an age when even the hipsters aren’t knitting (cue torrent of statistics proving that knitting has never been more popular). In a business sense, it usually means working out what you’re good at and sticking to it or in the business school parlance, defining your core competence.

It sounds like a great idea, but as with most things, the real world doesn’t work that way. Despite the common sense that you should stick to your knitting, there’s always pressure to move into fields that are ‘hot’ and generate investor interest.

Microsoft is a great example. Despite creating one of the greatest technology franchises in history with WINtel, they’ve always struggled with that whole internet thing. It never felt like their ‘knitting’. They just weren’t cool enough. Despite great effort, first with IE and then with Bing and a whole multitude of other products, they’ve always been on the back foot with the web, even though they’ve been quietly making piles of cash from SQL Server back ends, .NET web developments, Azure and the like.

Recent announcements show they they’re quietly withdrawing from businesses like programmatic display advertising and maps. Common sense suggests that Microsoft made a mistake in getting into these businesses (mainly through acquisition), but that overlooks the original clamour from investors to get into these areas when they were considered fast-growing and cool. Perhaps getting involved in these areas is a way of showing that you are willing to listen to investors, even if you think they’re a fad-driven bunch. Generating lots of cash from your core businesses and putting a slice of it into new areas isn’t exactly sticking to your knitting, but it does make for a quiet life.

Perhaps we should modify the saying, “stick to your knitting but don’t be afraid of a bit of embroidery on the side”. Or maybe not.

One for fellow entrepreneurs

Start-ups are fashionable at the moment and the internet is awash with advice, some of it conflicting, on how to make your forthcoming venture as big as Google or Facebook.

It’s hard to find reliable sources of information – to sort the wheat from the chaff, so to speak. One place to look for reliable and road-tested advice is the Canadian Innovation Centre. It’s a not-for-profit in (not surprisingly) Canada that has spent the last 35 years supporting entrepreneurs with new business ideas. They have a particularly useful page of tools for all stages of the journey. I especially like the “Eight Critical Factors for Success”.

As we all know, many ventures fail, and when you’re starting out, it’s difficult to combine the enthusiasm and energy you need to succeed with the clear headed thinking to fold bad ideas and focus and on what you need to succeed. The eight factors the CIC considers are: product features & benefits; market readiness; barriers to entry; likelihood of adoption; supply chain; market size; management experience and financial expectations. None of this is earth-shattering, but it’s presented in a way that makes you think.

The CIC appears to be a great idea – a way for Government to support new business creation without putting money in directly; having to choose winners and losers themselves. In the UK, with our financial services heritage, we have taken a more investment-led approach with Regional Growth Funds and the like. Given the somewhat lacklustre reputation of those initiatives, it might be time to look elsewhere for inspiration, to look at something like a UK CIC.




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